Refund & Cancellation Policy
ONLINE RETURNS POLICY
While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you return your item in perfect condition within 14 days. If items are returned to us within 14 days in a perfect, resalable condition with all labels and tags attached we will refund you the value you paid via the original method of payment. The cost of returning the item to us is the customers responsibility. Please include a note within the package stating your order number and reason for return. Send your parcel to: Jepsons of Nantwich, Returns 9-13 Hospital Street, Nantwich, Cheshire, CW5 5RL.
WHEN WILL I RECEIVE MY REFUND?
We aim to process all refunds within 1-2 working days of receiving the item. Please be aware that during seasonal peaks there may be a slight delay. All successfully returned items will be credited to the account used to originally purchase the item(s) minus any taxes or import duties incurred. If you have any queries or wish to discuss the returns procedure in further detail please do not hesitate to contact us on 01270 624734.
CANCELLING AN ONLINE ORDER
Distance selling regulations give you the right to cancel your order and receive a full refund. For orders that are 'Awaiting Dispatch', it may be possible to cancel your order before it has actually been processed. Please contact us as soon as possible after placing the order. If your order has already been shipped please follow the instructions above for a refund. Please email us on email@example.com or call us on 01270 624734 if you would like to cancel an order so we can guide you through it if neccesary.
We can exchange for a different size, a different colour or a completely different item. If the new item costs more than your original then we will contact you with instructions explaining how to pay the difference. If the item you're exchanging is cheaper than your original we will automatically credit you the difference using your original method of payment. Please note that in order to be approved for an exchange the item must arrive back to us in a resalable condition before we can send the pre-arranged exchange. Send your parcel to: Jepsons of Nantwich Returns 9-13 Hospital Street Nantwich Cheshire CW5 5RL Unfortunately we aren't able to reserve stock for an exchange.
RETURNING ITEMS OUTSIDE THE EU
When returning items from outside the EU please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly If you don't do this then the parcel will be held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released to us. This is a non-refundable charge.
WHAT IS OUR INSTORE RETURNS POLICY?
Any items purchased from one of our Nantwich Stores (CW5 5RL) as a good will gesture we will happily offer you a refund within 14 days of purchase. If the item is returned in a perfect, resalable condition with all labels and tags attached. If you miss the 14 day period we can then offer you an exchange or credit note for up to 30 days. The credit note can be used in any of our stores and has no use by date so can be used as and when you wish.